At Wellixa, we strive to provide a seamless shopping experience with efficient shipping and high-quality products. Please review our shipping and return policies below to ensure clarity and understanding.
Shipping Policy
- Order Processing Time: All orders are processed and dispatched within 3-5 business days (excluding weekends and public holidays). Orders placed outside of business hours will be processed on the next business day.
- Shipping Method: We ship all orders via Australia Post, ensuring reliable and timely delivery across Australia. Delivery times may vary based on location and Australia Post’s standard shipping schedules.
- Shipping Costs: Postage costs are added to the product price and must be paid in full before your order is dispatched. Shipping fees will be calculated at checkout, and you will receive a confirmation once your payment has been processed.
- Shipping Availability: We currently only ship within Australia. International shipping is not available at this time.
Return & Refund Policy
Due to the nature of our products, we maintain a strict no-return policy to ensure product safety and compliance with health regulations. However, we understand that unforeseen issues may arise. Please review the following guidelines:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or compromised upon arrival, please contact us immediately at [contact email/phone number] with supporting photos and details. We will assess the issue and, if eligible, arrange a replacement or refund.
- Time-Sensitive Reporting: To ensure prompt resolution, all reports of damaged or defective items must be made immediately upon receipt of the package. Delayed claims may not be eligible for replacement or refund.
- Non-Returnable Items: Due to health and safety regulations, we do not accept returns for change of mind, opened products, or items that have been used. As these are medical-grade products, we prioritize the integrity and safety of each item.
We appreciate your understanding and commitment to maintaining the highest standards of health and wellness. If you have any questions or require assistance, please do not hesitate to contact our team at kristine@wellixa.com.au.
Thank you for choosing Wellixa. We look forward to supporting your wellness journey.